Responsible for maintaining the cleanliness, hygiene, appearance, and presentation standards of a premium 50,000 sq. ft. co-working business centre. Plays a vital part in creating a positive first impression for members, clients, visitors, and guests — embodying Kizuna and Omotenashi through proactive service, attention to detail, and pride in a world-class workplace environment.
Key objectives
- Maintain exceptional cleanliness and hygiene standards throughout the business centre.
- Ensure all client-facing and common areas remain presentation-ready at all times.
- Support a premium workplace experience through proactive housekeeping services.
- Respond promptly to cleanliness and service requests.
- Maintain washrooms, pantries, meeting rooms, and common areas to the highest standards.
- Ensure adequate stocking of consumables and housekeeping supplies.
- Support health, safety, and workplace hygiene compliance.
Key responsibilities
Cleaning & Housekeeping Operations
- Perform routine cleaning of offices, workstations, cabins, meeting rooms, reception areas, lounges, corridors, and common areas.
- Dust, vacuum, mop, sweep, and sanitize designated areas according to schedules.
- Maintain spotless presentation standards throughout the facility.
- Ensure glass partitions, doors, and high-visibility areas remain clean and streak-free.
- Report any maintenance issues, damages, or safety hazards observed during daily duties.
Washroom & Hygiene Maintenance
- Maintain washrooms at premium hospitality standards throughout operating hours.
- Replenish soap, tissue paper, hand towels, air fresheners, and other consumables.
- Conduct scheduled washroom inspections and maintain inspection records where required.
- Ensure hygiene and sanitation standards are strictly followed.
Pantry & Common Area Support
- Maintain cleanliness of pantry areas, coffee stations, lounges, and breakout spaces.
- Assist in clearing used crockery and maintaining cleanliness during peak periods.
- Support pantry and hospitality teams during meetings and events when required.
- Monitor pantry consumables and report replenishment requirements.
Meeting Room Support
- Ensure meeting rooms are clean and ready before scheduled meetings.
- Reset meeting rooms between bookings.
- Check cleanliness of furniture, presentation areas, and hospitality setups.
- Coordinate with Reception and Office Associates to maintain meeting room readiness.
Workplace Experience Support
- Provide courteous assistance to members, guests, and visitors.
- Respond promptly to housekeeping-related requests.
- Support workplace events, member engagements, and special functions.
- Contribute to maintaining a welcoming and comfortable environment.
Inventory & Supply Management
- Monitor housekeeping supplies and consumables.
- Report stock requirements to supervisors in a timely manner.
- Ensure proper storage and handling of cleaning equipment and chemicals.
- Maintain housekeeping equipment in clean and serviceable condition.
Health, Safety & Compliance
- Adhere to all workplace health and safety standards.
- Follow proper cleaning and sanitation procedures.
- Use cleaning chemicals and equipment safely and responsibly.
- Support emergency response procedures when required.
- Comply with all company policies and facility regulations.
Required experience & qualifications
- Minimum Secondary School (10th Standard); 12th Standard preferable.
- 1–3 years in housekeeping, janitorial services, facility services, hospitality, commercial offices, hotels, or business centres.
- Experience in premium commercial or hospitality environments preferred.
- Basic knowledge of cleaning procedures, equipment, and hygiene practices.
- Ability to perform physically demanding tasks.
- Good personal grooming and hygiene standards.
- Reliable, punctual, and disciplined work ethic.
Language requirements
- Basic communication skills in Hindi and Marathi.
- Basic understanding of English preferred.
- Ability to interact politely and professionally with workplace occupants and visitors.
Preferred skills & qualifications
- Experience in premium office buildings, coworking spaces, or hotels.
- Knowledge of housekeeping best practices and cleaning chemicals.
- Understanding of workplace hygiene and safety standards.
- Attention to detail and commitment to quality.
- Positive attitude and customer-service orientation.
- Ability to work independently and as part of a team.
Key performance indicators
- Workplace Cleanliness Audit Score ≥ 95%
- Washroom Hygiene Audit Score ≥ 98%
- Response Time to Service Requests ≥ 95%
- Common Area Presentation Standards ≥ 95%
- Consumable Availability Compliance ≥ 98%
- Client & Member Satisfaction Rating ≥ 90%
- Zero Major Safety or Hygiene Violations